FREQUENTLY ASKED QUESTIONS
I accept PayPal, Square and Electronic Funds Transfers online. You can still use PayPal even if you don't have an account. Click CHECKOUT WITH PAYPAL and you will be redirected to the PayPal site. Instead of choosing to pay with a PayPal account, select Pay with Debit or Credit Card. You will be prompted to fill in your billing and credit card information. Enter your email address so PayPal can send you a receipt. Click Continue to return to Etsy. Your payment isn't sent until you click Submit Order on Etsy.
100% SECURE ORDERING
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SHIPPING & DELIVERY
I offer FREE SHIPPING on all orders over $50.00 within Canada and the continental USA.
For items below $50.00 I offer a flat rate of $14.00 for shipping. I don't charge extra for handling. I recycle and reuse shipping supplies as much as possible to reduce my footprint. I offer a $12.00 UPGRADE for shipping within Canada to Expedited. For US orders I offer a $10.oo UPGRADE that adds on TRACKING information.
Free Shipping is not offered with Custom Orders over $150.00.
MONEY BACK GUARANTEE
I really hope you love your order. Try as I might there are always the odd shipments that may arrive damaged. Very few and far between. Just shoot me a message if you have any issues. But if it does happen rest assured I will replace your product with as close to what you ordered as possible or refund your money. My art is all handmade; due to irregularities with glass no two items are exactly alike. No exchanges or refunds are accepted. Cancellations are accepted as long as I have not shipped the item. Sorry no cancellations are accepted on CUSTOM ORDERS.
Custom orders are always welcome. Let me know what you are looking for and we can work together to come up with a great pattern that you will love. For orders over $100 I will take a 50% downpayment. Full payment at time of shipping. Sorry no returns on custom orders.
STAINED GLASS CARE
Treat your glass with respect. Remember – no matter how much it’s supported or how strong it looks – this piece is made out of a breakable material and is fragile.
ONE OF OUR ITEMS HAVE GONE TO LIVE AT YOUR HOUSE. HERE’S HOW TO TAKE CARE OF A STAINED GLASS PIECE OF ART.
Hanging a suncatcher: I recommend that you hang your piece securely from a sturdy hook that has been screwed into a secure material window frames or the ceiling using fish line. I am not a huge fan of suction cups unless the piece is light and the suction cup is of high quality. I always include them with lighter pieces as I realize that some customers are renting and are not allowed to screw into window frames or ceilings. After time they yellow from the sun and should be replaced.
Cleaning: The piece you have purchased has been cleaned and protected with a wax sealer. Buffed and polished to a high shine. Polish and clean only with a soft dry cloth. I do not recommend using window cleaners since they will dull the solder's shine.
Oxidization: While relentless in cleaning from time to time the solder or lead will oxidize due to different humidity levels. This leaves a whitish substance on the surface of the solder. No worries, if necessary gently wipe the solder lines with 0000 steel wool (available in the paint departments of any hardware store). This will not scratch the glass. Then I recommend you re-seal with a good quality car wax. I prefer ones that contain a caranuba wax. But Turtle Wax works just fine too. Rub on sparingly, let it dry, and buff with a soft rag to polish the metal and glass back to a brilliant shine. Any questions please email me.
These stained glass products are constructed with solder and came which both contain lead. I always suggest that when you touch your piece that you wash your hands with soap and warm water afterwards. LEAD IS A HEALTH ISSUE WHEN INHALED OR INGESTED. WASHING YOUR HANDS AFTER HANDLING IT IS CONSIDERED SUFFICIENT PRECAUTIONS TO PREVENT UNWANTED EXPOSURE.