Frequently Asked Questions
I accept PayPal, Square and Electronic Funds Transfers online. You can still use PayPal even if you don't have an account. Click CHECKOUT WITH PAYPAL and you will be redirected to the PayPal site. Instead of choosing to pay with a PayPal account, select Pay with Debit or Credit Card. You will be prompted to fill in your billing and credit card information. Enter your email address so PayPal can send you a receipt. Click Continue to return to the website. Your payment isn't sent until you click Submit Order.
100% SECURE ORDERING
We use the order information that we collect to fulfill orders placed through the site. (Including processing your payment information, arranging for shipping and providing you with invoices and/or order confirmations. We use this information to communicate with you as well.
SHIPPING & DELIVERY
I offer FREE SHIPPING on all orders over $50.00 within Canada and the continental USA.
For items below $50.00 I offer a flat rate of $14.00 for shipping. I don't charge extra for handling. I recycle and reuse shipping supplies as much as possible to reduce my footprint. I offer a $12.00 UPGRADE for shipping within Canada to Expedited. For US orders I offer a $10.oo UPGRADE that adds on TRACKING information.
Free Shipping is not offered with Custom Orders.
MONEY BACK GUARANTEE
I really hope you love your order. Try as I might there are always the odd shipments that may arrive damaged. Very few and far between. Just shoot me a message if you have any issues. But if it does happen rest assured I will replace your product with as close to what you ordered as possible or refund your money. My art is all handmade; due to irregularities with glass and driftwood no two items are exactly alike. No exchanges or refunds are accepted. Cancellations are accepted as long as I have not shipped the item.
Sorry no cancellations are accepted on CUSTOM ORDERS.
Custom orders are always welcome. Let me know what you are looking for and we can work together to come up with a great pattern that you will love. For orders over $100 I will take a 50% downpayment. Full payment at time of shipping. Sorry no returns on custom orders.
STAINED GLASS CARE
Treat your glass with respect. Remember – no matter how much it’s supported or how strong it looks – this piece is made out of a breakable material and is fragile.
Hanging a suncatcher: A suction cup is included for temporary display. They are great but overtime they may let go. Weather changes, humidity and weight will all affect the suction. I have had some in my windows for years and others that have only lasted a few months. I recommend cup hooks, adhesive hooks or nails. Suncatchers and smaller panels can be suspended from the ceiling with a small hook in front of a window. They can also be hung from the curtain rod or a cup hook inserted into the window frame or the wall above the window. I use a fine steel fishing line or a quality monofilament line to attach to the suncatcher. Heavier gauge monofilament line is best for lasting as the finer ones deteriorate and yellow over time. I understand that if you are renting you may not be able to put holes in the walls or window trim. For that situation adhesive hooks would work great. Ensure that whichever method you choose, it provides adequate support for the weight of the piece and that it is secure enough to prevent it from falling.
Cleaning & Care: Over time you can expect the solder on your piece to become a dull gray; this is how lead solder lines naturally age. All our pieces are meticulously cleaned, waxed and polished. However, over the years your glass will collect dust and be exposed to both humid and dry conditions. Please do not use any abrasive or ammonia based cleansers on the piece. From time to time, 24 hours is not long enough for the sealer/wax that has been applied to dry completely, especially in the crevices or corners. So if you notice a white, powdery substance (oxidization) appearing on the solder please don't panic. Gently rub off with a soft cloth or toothbrush. You may want to reseal eventually. Any good quality carnauba car wax will work. If you are displaying it outside, a good scrub with 0000 steel wool and the wax will bring back the shiny silver. If the piece has black or copper solder lines please do not use steel wool, just use the wax. Any questions on care or hanging please email me.
Stained glass products are constructed with solder and came which both contain lead. I always suggest that when you touch your piece that you wash your hands with soap and warm water afterwards. LEAD IS A HEALTH ISSUE WHEN INHALED OR INGESTED. WASHING YOUR HANDS AFTER HANDLING IT IS CONSIDERED SUFFICIENT PRECAUTIONS TO PREVENT UNWANTED EXPOSURE.